Return Policy

For any issues regarding your order or if you are not fully satisfied with your order, you must contact us within 7 days of delivery.

You may return it in its original condition within 14 days of delivery for a replacement, refund, or store credit. Return must be postmarked within those 14 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-2 business days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take several days before your refund is officially posted. If you've done all of this and you still have not received your refund yet, please contact us at support@chibijayshop.com

Clearance items (if applicable)
Only regular priced items may be refunded, unfortunately clearance items cannot be refunded or exchanged as they are final sale items.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for a different item, send us an email at support@chibijayshop.com and send your item to:

ChibiJay Shop
PO Box 2450
Santa Cruz, Ca 95063

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you. A gift receipt is required.

Shipping
To return your product, you should mail your product to:

ChibiJay Shop
PO Box 2450
Santa Cruz, Ca 95063

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please consider using a trackable shipping service or purchasing shipping insurance. We are not responsible if we do not receive your return.